Summit Speakers

Jyoti Shukla is a product, technology, and experience executive whose career has focused on a central question: how can technology create more meaningful, intuitive, and human experiences?

 

Today, as Chief Product & Technology Officer at KEXP, Jyoti leads product, technology, user experience, and technology operations, helping shape how technology can strengthen human connection, creativity, and music discovery. Her work includes modernizing KEXP’s digital and broadcast ecosystem while exploring the role emerging technologies such as AI can play in supporting—not replacing—the people, relationships, and curatorial experiences at the heart of KEXP.

 

Previously, Jyoti served as Senior Vice President of Experience Design at SiriusXM Pandora, leading experiences reaching more than 150 million monthly listeners across streaming and in-car platforms. She led major transformations of SiriusXM’s digital experience, built its user experience research organization, and developed experiences that increased listener engagement and contributed to advertising growth.

 

Earlier in her career, Jyoti helped build some of the most influential consumer digital experiences at Starbucks, Nordstrom, and Microsoft. At Starbucks, she helped create the company’s groundbreaking mobile app and payment experience; at Nordstrom, she led strategy and design across digital and physical customer experiences as its omnichannel business grew beyond $1 billion.

 

Across these roles, Jyoti has worked at the intersection of technology, business, design, and human behavior—using technology not as the experience itself, but as a tool to make human experiences better.